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Report a Defect

Once a building project is completed, there is normally a "defects" period of up to one year, during which the building contractor is contractually obliged to rectify any defects or snags that occur. It is these issues that Building Projects need to be notified of. 

If you are aware of an issue with a building - i.e a 'snag' - that you believe to be from a recent building project, please contact Building Projects as soon as possible and we will notify the relevant party to arrange for rectification. 

Please send details of all building snags to us at the following email address:

Please note that this email address is just for reporting building project snags, not maintenance issues*.

To enable to us to deal with the issue effectively, please ensure you include the following information in your email:

  • Building/project name;
  • Specific location of the issue (i.e. room number, desk location etc);
  • Description of the issue;
  • Indication of disruption caused by the defect;
  • Urgency.

We will respond to let you know your email has been received and logged, and what action has been taken. How quickly it will be dealt with will vary depending on how urgent it is, the stage of the project etc. 

We will do our best to keep you updated, but because it is often necessary for the contractor to call in sub-contractors, it is not always easy to know when someone is due to attend until close to the time. Also smaller non-urgent items are sometimes held to be dealt with together at the end of the defects period.

* For general building issues/faults, or issues arising after the end of the defects period, our own maintenance/facilities team should be notified in the first instance. Please report these issues to:

We appreciate it is not always possible to determine whether the issue is maintenance or a building snag, so feel free to report it to either team and we will liaise as necessary. The more information you can give us about the issue, the more help it will be.

 

Building Projects Helpdesk

To report any unexpected noise or disturbance from work being undertaken as part of a building project, please contact the Building Projects team as follows:

01223 (3)32882

01223 (3)32800